WordPress Support Plans2021-07-26T14:17:24-04:00

NYC Website Design

Our WordPress Support and Maintenance Plans

We have over 20 years of experience working with Novell, Windows, Plumtree, Microsoft Exchange, WordPress, Blogger, Blogspot, Wix, Weebly, and Lotus Notes, and we’ve poured all that we know into creating the best cared-for and maintained WordPress support solutions available today.

Successful websites need constant care. Maintaining a website means performing daily, weekly and monthly tasks so your site continues to run smoothly and load properly.

We invite you to subscribe to our affordable WordPress Maintenance and Support plans because our monthly maintenance safeguards the investment you’ve made in your website.

As a subscriber to our affordable WordPress Support plans, you gain on-going access to our WordPress expertise plus the reassurance that your site is being well-maintained.

Stay reassured for as little as $69/mo and hire us with confidence.

STANDARD

$69per month
  • Perfect for blogs or smaller sites that need only a bit of help each month.
  • Core CMS, Plugin & Theme Updates
  • Scheduled backups of your website, stored in a secure remote cloud.
  • 1 Free Developer Hour / Month
    (does not rollover)
    *Overage billed at standard rate
    *Overage billed at standard rate. Standard rate is $95 / hour
  • Task response time
    By Next Business Day
    *Overage billed at standard rate. Standard rate is $110/hr
  • Semi-Annual Web Strategy Call
  • Friendly, Professional Support
HOT

PROFESSIONAL

$199per month
  • Maximum value. Our most popular plan. Great for growing sites.
  • Core CMS, Plugin & Theme Updates
  • Scheduled backups of your website, stored in a secure remote cloud.
  • 2 Free Developer Hours / Month
    (does not rollover)
    *Overage billed at standard rate
    *Overage billed at standard rate. Standard rate is $95 / hour
  • Task response time
    By Next Business Day
    *Overage billed at standard rate. Standard rate is $110/hr
  • Monthly Web Strategy Call
  • Friendly, Professional Support

PROFESSIONAL PLUS

$299per month
  • Need a higher level of service? eCommerce? Multi-languages or multi-sites? This is the plan for you.
  • Core CMS, Plugin & Theme Updates
  • Scheduled backups of your website, stored in a secure remote cloud.
  • 3 Free Developer Hours / Month
    (does not rollover)
    *Overage billed at standard rate
    *Overage billed at standard rate. Standard rate is $95 / hour
  • Task response time
    4 hours
    *Overage billed at standard rate. Standard rate is $110/hr
  • Unlimited Phone Support
  • Free Staging Environment
  • WooCommerce Support
  • Strategy & Consultation Services
    Retainer Services
    **build a custom plan**
  • Real-time, remote technical support & training provided via Zoom Video Meetings
  • Monthly Web Strategy Call
  • Friendly, Professional Support
Rates subject to change.

FREQUENTLY ASKED QUESTIONS

What happens if my site gets hacked or goes down?2021-04-27T08:48:02-04:00

The purpose of our website support plans is preventative care so we hope to prevent anything like that from happening. However, in the event your website crashes, we will be immediately communicate with your web host provider on your behalf.

We cannot promise your website will not be hacked – and no one can guarantee that malware or a hacker won’t find their way in to your site – but we can help by offering scheduled website backups, updates and monitoring as the best way to prevent it from happening.

If your site does get hacked, we don’t repair hacked websites but we will guide you to specialists who can assist in the restoration and cleanup of your website.

What does content management include?2021-04-27T08:57:58-04:00

Content Management includes:

  • Modification and addition of website content
  • Image uploads and placement and replacement
  • Adding/removing website pages
  • PDF file creation and uploading
  • Update announcements, articles, etc.
  • Monitoring of search engine rankings, if a SEO Management package has been purchased
  • Provide ongoing WordPress Core, Plugin & Theme Updates
  • Perform scheduled daily/weekly backups
  • Perform content edit and content management
  • Improve performance of WordPress and WordPress plugins
  • Correct design glitches
  • Ensure existing features remain up to date per industry standards
  • Replacing images, pictures & graphics
  • Daily status updates by phone or email

The following tasks are not included in content manager and require a separate design agreement:

  • writing blog articles,
  • eCommerce stores,
  • social networks,
  • email campaigns,
  • SEO on-page readiness
  • Google Analytics
  • events,
  • calendars,
  • web forums
  • Buddy Press
  • intranets
  • customized login pages
  • logo design
  • HIPAA patient form intakes
How do I get help?2021-06-28T13:10:45-04:00

Start by filling out this form here.

Can we work remotely?2021-06-28T13:07:58-04:00

We work 100% remotely using the latest Virtual Meeting software.

Affordable New York Web Design

Contact Us

Want to Chat About a Project?
Let’s get in touch.

Let’s set up a free 30-minute consultation to discuss your project.

We can easily be reached by phone, e-mail, or through our online calendar.

Call us at  (646) 445-9450

Email us at hello@westsidevirtual.com

Schedule your FREE design consultation.

No spam. No fees. Just great service.

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